Misco SRL customer service

Misco Srl is a company specialized in the marketing of articles and accessories for pleasure boating, with a specific vocation for marine engines.
In this website and in the local sales point you will find practically every type of product dedicated to the nautical world. In detail, in our catalog you will find: propeller shaft components, thrusters (spare parts and accessories), marine inverters and spare parts, inboard engines and spare parts, stern drives, cooling pumps and spare parts, prefilters, separator filters and engine filters, pumps cooling systems, cathodic protections and anodes, elastic anti-vibration supports, paints, sealants and adhesives, lubricants, oils, greases and coolants, moorings and sailing, products for on-board safety, electrical systems, cleaning and care of the boat, heat exchangers, coolers and manifolds, roccarderia and valves, nuts and bolts and assorted stainless steel screws, furniture and objects, setting up of on-board systems, sanitary ware, plumbing and pumps.

Each product indicated as "original" in the relative data sheet is 100% original. Each product sheet indicates the brand and / or manufacturer. In our catalog you will also find products that can be classified as "compatible": that is, not wrapped, packaged and / or branded with the logo of a specific manufacturer.

Yanmar, NanniDiesel, Parker Racor, Donaldson, R&D Marine, Norma, Sherwood, Centa, Mitsubishi Marine Engine, Teleflex, Quick, Guidi, Holset, Ancor, Contitech, E.Polipodio, Separ Filter, ZE Marine, Technodrive, Ultraflex, Vetus, Eliche Radice, Kohler, Ihi, Fletguard, KK&K and Reggiani Nautica. Misco Srl is also an authorized dealer for Lofrans', OPTIMA Batteries and MAX Power.

If the product is out of stock it will not be possible to purchase it from the website until it is restocked. Conversely, at our store, it is possible to buy / reserve a product and our company will ship it (if the customer submits a shipping request) or keep it in the availability of the buyer customer.

Out of stock products are always restocked.

Every year, in October, our company updates and restocking the catalog with consequent updating of prices. In cases where a certain product should run out before the period indicated above, the company will provide for its restocking in compliance with the timing and availability of the supplier / manufacturer.

Of course, all the products for sale on the website can also be purchased at our store located in Via Nicola Fasano 72, Pozzuoli (NA).

Regardless of the specific reason, Misco Srl guarantees the exchange and / or return of the products no later than 7 (seven) days from the date of purchase.

If you intend to change and / or return the product you will need to contact our Customer Service by email indicating the order code (if you purchased online) or the receipt reference (if you purchased at the point of sale). Replacement is always discretionary. No substitutions are made for electrical and / or electronic products or products that have electrical and / or electronic parts.

Yes sure. From this point of view, product exchange has no limitations. If you intend to change a product, contact our customer service by e-mail and submit your exchange request specifying the product name and order code. In case of online purchase, if you decide to replace the product with another product of equal value, Misco Srl will send you a coupon code with the value of the amount spent by you with which you can purchase a new product. The delivery of the coupon code is substituted for the return, within 7 days, of the previously purchased product.

If you receive a defective product, contact our customer service by e-mail indicating your order number and reporting the defect of your product with photos, videos and / or other. Our customer service will take care of your request, guaranteeing the replacement of the product in the shortest possible time.

Report the error and we will replace the incorrect product which must be returned in the same condition in which it was delivered and complete with its original packaging. Electric and / or electronic products are not replaced.
If the wrong product is returned with missing or partially damaged packaging, we reserve the right to charge the customer the cost. The costs of returning and sending the new product will be borne by us if the error is attributable to our agents and / or telematic systems for sorting the orders received online. In any case, Misco Srl aims at the maximum possible customer satisfaction. We are ready, in every moment and circumstance, to do everything in our power to satisfy our customers 100%.

Yes, of course: all products are accompanied by the terms of guarantee to protect the consumer sanctioned by the laws in force on the subject.

Shipping costs may vary based on the weight and volume of the order, as well as the destination (islands or abroad). Regardless of these variable costs, shipping on our website is always free for orders of €800 (Euros) or more (including VAT), only for orders shipped within Italy, excluding islands.

Each order, except in exceptional cases, is entrusted to the Carriers in charge the next day between 12:00 and 17:00: traditional time for collecting the packages from our warehouses. If you have placed an order with payment by bank transfer, it will be shipped the day after the currency has been credited to our bank account.

Misco Srl collaborates with the best national couriers. We ship regularly with GLS , Bartolini , and DHL . We choose the courier that can guarantee the fastest shipping and delivery of your shipments.

For deliveries in Italy, waiting times can be estimated in 3 days, except for problems and / or delays not attributable to Misco Srl but to the carrier in charge of delivering the order.

No fear! Our carriers usually contact the recipient of a shipment by telephone using the contact details provided in the order. In the event of multiple failed delivery attempts, they will deposit the shipment in storage in their warehouses. In case of deposit in stock, they report the incident to our representatives who then contact the customer to offer him the maximum possible assistance.

On the Misco Srl website, you can pay via secure PayPal or bank transfer. If you pay for your order by bank transfer, you will receive an automatic email with all the payment instructions. The product will be handed over to the shipping carrier once the balance has been credited. To expedite your shipment, if you pay by bank transfer, you can send a copy of the transfer receipt to info@miscosrl.com , including your order ID in the subject line.

Paying by credit card you do not run any risk. Your sensitive information is managed anonymously and encrypted on the secure servers of the banking gateway.

No, once an order has been placed, it will not be possible to request a cashback from the website. If you have bought a product by mistake, or if you want to make a return, Misco Srl will send you an electronic coupon with an economic value that you have spent that you can spend, without particular restrictions, to purchase a new product.

When purchasing from Miscosrl.com, you can choose to receive an invoice based on your tax code or VAT number. To receive an invoice for your purchase, fill out the required fields during checkout to submit your billing information (VAT number, unique code, and certified email address). The invoice will be delivered to the details you provide as quickly as possible.